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Privacy policy

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1. Introduction

At PulpCaviar, we are committed to protecting your personal data and ensuring transparency about how we collect, use, and store your information. This Privacy Policy explains how we handle your data when you visit our website, www.pulpcaviar.com, or purchase our products.

By using our website and services, you agree to the terms outlined in this policy.
 

2. Data We Collect

We collect and process the following categories of personal data:

  • Identity Information: Name, surname, date of birth.

  • Contact Information: Email address, phone number, delivery address.

  • Transaction Data: Details of purchases, payment information (processed securely through third-party payment providers).

  • Technical Data: IP address, browser type, operating system, and site usage data.

  • Marketing Preferences: Subscriptions to newsletters and promotional offers.
     

3. How We Use Your Data

We use your personal data for the following purposes:

  • Processing Orders: To handle transactions, fulfill and deliver your purchases.

  • Customer Support: To assist with inquiries, complaints, or refunds.

  • Marketing and Promotions: To send you exclusive offers, newsletters, or recommendations (with your consent).

  • Website Optimization: To improve user experience and site functionality through analytics.

  • Legal and Security Compliance: To comply with legal obligations, prevent fraud, and ensure data security.
     

4. Data Sharing and Third Parties

We do not sell or rent your personal data. However, we may share your data with trusted third parties in the following cases:

  • Payment Providers: Secure third-party payment processors for order transactions.

  • Delivery Partners: Logistics companies to ensure smooth delivery of your orders.

  • Marketing and Analytics Tools: Platforms that help us optimize user experience and improve services.

  • Legal Authorities: When required to comply with applicable laws or legal proceedings.

All third parties processing your data are contractually obligated to maintain confidentiality and data protection standards.
 

5. Data Storage and Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or loss. These include:

  • Encrypted transactions and secure payment processing.

  • Restricted access to personal data within our organization.

  • Compliance with GDPR and Belgian data protection laws.

Your data is stored only for as long as necessary to fulfill its intended purpose, legal requirements, or contractual obligations.
 

6. Your Rights

As a user, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request corrections to inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data (except where legally required to retain it).

  • Right to Object: Opt-out of marketing communications at any time.

  • Right to Data Portability: Request a structured, machine-readable format of your data.

To exercise these rights, please contact us at privacy@pulpcaviar.com.
 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, track usage, and offer personalized experiences. You can manage your cookie preferences through your browser settings.

For more details, see our Cookie Policy.
 

8. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in regulations or company practices. Any modifications will be posted on this page with an updated revision date.
 

9. Contact Information

For any questions or concerns regarding your personal data, you can reach us at:

PulpCaviar
268 Chaussée de Ruisbroeck
1160 Drogenbos
Belgium

Email: info@pulpcaviar.com
Phone: +32 (0) 4 74 83 02 50
 

Thank you for trusting PulpCaviar with your data!

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